At Tavit’s Cleaners, we use the utmost care in processing articles entrusted to us. Through experience and knowledge, we use processes we feel are best suited for the nature and condition of each individual article. However, damages may inevitably occur.

Nevertheless, we can’t assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

Likewise, although the processors and technicians who perform work for Tavit’s are trained to look for private property and valuables left inside of garments, Tavit’s Cleaners is not responsible for any of such missing items.

Tavit’s Cleaners is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. Our liability with respect to any lost or damaged item shall not exceed more than ten times our charge for cleaning the item, regardless of brand or condition.

Dry Cleaning Damage Policy

Tavit’s Cleaners is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery.

Reimbursement therein will be issued in accordance with the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute and shall not exceed more than ten times our charge for cleaning the item.

Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery. Reimbursement (preferably in the form of store credit) will amount to the lower of:

• 10 times our charge for cleaning the item;
• Replacement value of the garment(s). 100% if purchase made under 3 months, 50% from 3-12 months and 25% after 1 year of purchase.

Customer Agreement

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Tavit’s Cleaners policies.